How to shop with our online system:

The Cooks Friend Company site ordering process:

Locate a Product

All our products ranges are on the 'PRODUCTS' page or the list on the left. Click on a product range to see details of all the products within that range. When you see a product that appears to be of interest, you can click on the small picture to the left of the description to see a more detailed larger image and more information about it. The prices quoted include VAT but not delivery.

Add to Basket

Once you have selected an item to purchase, input the amount you wish to purchase in the 'Quantity' box using the drop down list. You will then be informed that the basket has been updated. At any time you can click on the 'BASKET' button and you will be taken to the 'Shopping Basket' page. Within your basket you can do the following things:

Changing Quantity: To change the amount you wish to order just change the quantity by typing in a new amount. Then click on the 'Update Order' button at the bottom.

Removing an item: To remove a specific item enter zero in the quantity and click the "Update Order" button at the bottom. To completely remove all the item click the 'Remove All' button.

Continue Shopping: To return to the products, click on the "Products" link in the top menu.

Personalisation

You add your personalisation requirements in the basket page.

Make the purchase

Review your shopping basket and our Terms and Conditions of Sale and proceed to the checkout by clicking 'Go To Checkout'. This will take you to the delivery and billing instructions and send your order to us.

  1. Enter your billing details
  2. Enter the delivery details. If you choose to have the goods delivered to a different address, the order may take longer to fulfil. This is to allow us the time to verify that this address is legitimate. We may verify alternative address shipments prior to shipping, to minimise the risk of fraud.
    You decide on the delivery charge based on the number of items purchased and your geographic location using the drop down box provided. This will be manually checked prior to dispatch, an error will delay the dispatch.
  3. Confirm the order summary. Prior to entering your credit card details, we give you the opportunity to review the order with all of the above details, to ensure that there are no mistakes. If you find any mistakes you can always go back and correct them.
  4. When it is time to collect you payment card details we transfer you to our PCI DSS compliant payment provider, Worldpay. Your card details are only transmitted to and processed by Worldpay. Worldpay are a dedicated provider of credit card transaction servces and they adhere to the highest standards of security.

Subsequent

We will confirm your order details via e-mail. A copy of the order details will be sent with the order.

If an item has become temporarily sold out, we will notify you of this by e-mail. We will also tell you the date that we expect the product to be delivered to our warehouse.